Pre-Order Guide
Pre-Order Guide
What is a Pre-Order?
A pre-order allows customers to reserve a product before it is officially released by the manufacturer or supplier.
Pre-order products are commonly used for:
• K-pop albums
• official lightsticks
• limited edition merchandise
• special promotional releases
When you place a pre-order, your order is secured in advance and will be shipped once the product becomes available.
Release Dates and Availability
Estimated release dates shown on the product page are provided by the manufacturer or supplier.
These dates may change due to:
• manufacturer production schedules
• supplier allocation
• logistics or distribution delays
Release date changes are common for limited edition merchandise and do not qualify as grounds for order cancellation or refunds.
When Will My Pre-Order Ship?
Pre-order items are shipped after they are released and received at our warehouse.
Once the items arrive at our warehouse, the order will be processed and shipped according to the selected shipping method.
Processing times may take 1–5 business days before shipment.
Orders Containing Multiple Items
If your order contains both pre-order and in-stock items, the order will be shipped once all items have arrived at our warehouse.
This allows us to consolidate shipments and reduce international shipping costs.
If you would like in-stock items shipped earlier, please place separate orders.
Estimated Delivery Times
Once your order has been shipped, delivery times will depend on:
• destination country
• courier operations
• customs clearance
• local postal services
Delivery times shown on the website are estimates only and cannot be guaranteed.
Pre-Order Cancellations
Once a pre-order has been processed or secured with the supplier, cancellations may not be possible.
This is because pre-order quantities are often reserved in advance with suppliers.
Customers are encouraged to review product details carefully before placing a pre-order.
European Union (EU) Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving the goods, in accordance with the EU cooling-off period.
For pre-order items:
• cancellations may not be possible once the order has been secured with the supplier
• after the item has been delivered, the EU cooling-off period will apply starting from the delivery date
Items must be unused and in original packaging to qualify for a return.
Important Notes About Pre-Orders
Please note the following when placing a pre-order:
• release dates may change depending on the manufacturer or supplier
• production quantities may be limited
• packaging, promotional items, and included components may vary between production batches
• orders containing pre-order items may ship later than standard orders
Questions
If you have any questions regarding pre-orders, please contact our support team:
Customer Support
kfamily@kgifts.shop
FAQs
Who? Who are we?
Hello! We are a Singaporean/ Korean Family residing in Korea!
What? What items can I expect to find here?
We aim to bring some of the interesting trendy finds from this country. From Kpop, Kbeauty, to novelty gifts ideas that you can surprise your loved ones with!
Where? Where will the items be shipped from?
All items will be shipped from Korea to you or the person you are gifting the item to!
When? How long does shipping usually take?
As the items are shipped internationally, the duration of the delivery will depend on where you reside.
Average shipping durations
Far East (Japan, Hong Kong, etc.): 5-10 working days
South East Asia (Thailand, Singapore, etc.): 6-10 working days
Pacific (Australia, New zealand, etc.): 7-12 working days
North America (U.S., Canada, etc.): 9-14 working days
Europe (Germany, France, etc.): 7-14 working days
Middle East (India, Saudi Arabia, etc.): 9-15 working days
Africa, Latin America: 10-20 working days
Delivery standard refers to reference transit time, and the actual delivery days may be longer or shorter.
Why? Why did we set up KGifts?
We've experienced how convenient it is to send a gift through the Korean e-platform and would like to bring some of this ease of gifting to to the rest of the world.
How? How do I know if the items are authentic?
Unless it is specified on the title or description, all items are purchased directly from the official stores or official resellers.
For products from stores such as weverse and line friends, you can verify the authenticity with the reflective authenticity hologram stickers attached to the packaging.
How do I track my shipping?
Go to your account page (https://kgifts.shop/account)
Check on the status of the order you'd like to track.
If the item is marked as unfulfilled, the order has either not been processed yet, or it is still pending certain pre-order items.
If the item is marked as fulfilled, click on the order number, and
Click on Track Shipping and find out where your parcel is!