退款政策

 

Return & Refund Policy

Agreement

By placing an order on kgifts.shop, you confirm that you have read and agreed to this Return & Refund Policy, as well as the product description, specifications, shipping method, and estimated delivery timeframe stated on the product page.

Returns or disputes based on information clearly stated on the product page may be refused.

Return Window

Customers may request a return within 7 days from the date the package is marked as delivered by the courier.

Return Eligibility

To qualify for a return:

  • Item must be unused and unopened

  • Item must be in original packaging

  • Item must be in the same condition received

  • Tags must be intact (if applicable)

  • Proof of purchase is required

Items showing signs of use, tampering, or removed seals will not be accepted.

How to Request a Return

  1. Email kfamily@kgifts.shop within 7 days of delivery.

  2. If approved, we will provide return instructions.

Returns sent without approval may be refused and returned at the sender's expense.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • Original shipping fees are non-refundable.

  • Customs duties, taxes, and import fees are non-refundable.

Customs & Import Responsibility

International orders may be subject to customs duties or taxes determined by the destination country.

These charges are the responsibility of the customer.

If customs fees are refused and the parcel is returned, abandoned, or destroyed, no refund will be issued.

Address Accuracy

Customers are responsible for entering a correct and complete shipping address.

Orders shipped to incorrect addresses cannot be refunded.

Missed Delivery or Returned Packages

If a parcel is returned due to:

  • Missed delivery attempts

  • Failure to collect from the post office

  • Incorrect shipping address

then:

  • Refunds will not be issued

  • Customers must pay return fees and reshipping costs

If a parcel is abandoned or destroyed by customs, no refund will be issued.

Damaged or Incorrect Items

To report an issue:

  1. Record a full unboxing video (unedited).

  2. Email the video to kfamily@kgifts.shop.

Important notes:

  • Minor dents or scratches on outer packaging are not considered defects.

  • Many items are collectibles, and minor packaging imperfections may occur during shipping.

  • Claims without sufficient evidence may be rejected.

  • Damage claims must be reported within 48 hours of delivery.

Non-Returnable Items

The following items cannot be returned:

  • perishable goods

  • custom or personalized items

  • hazardous materials

  • sale items

  • gift cards

  • pre-order items once processed (except where required by applicable consumer protection laws)

  • personal care and beauty products

  • opened cosmetics, skincare, perfumes, or hygiene products

Product Variations

Packaging, design, or manufacturing details may vary between production batches.

These variations do not qualify as defects.

Promotions & Freebies

Promotions, free gifts, or samples may vary depending on brand promotions or supplier allocation.

Packaging, promotional items, and included samples may change without prior notice.

These differences are not considered defects.

Shipping Delays or Lost Packages

Courier Delays

Delivery times are estimates. Delays caused by customs, courier operations, weather, or other external factors are outside our control.

Lost Packages

If a shipment is confirmed lost by the courier, we will assist with an investigation. Refunds or replacements are issued only after the courier confirms the loss.

Delivery Confirmation

Once tracking shows delivered, the order is considered fulfilled.

kgifts.shop is not responsible for packages lost or stolen after delivery.

Customers are responsible for providing a secure delivery location.

Exchanges

To exchange an item, please follow the return process and place a new order once the return is approved.

EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union (EU), you have the right to cancel or return your order within 14 days after receiving the goods.

Items must be unused and in original packaging.

Return shipping costs are the responsibility of the customer unless the item is defective.

For pre-order items, cancellations may not be possible once the order has been processed or secured with the supplier. After the item has been shipped and delivered, the standard EU cooling-off period will apply starting from the delivery date.

Refunds

If your return is approved:

  • Refunds are processed after the returned item is inspected

  • Refunds are issued to the original payment method

  • Processing time: within 14 business days

Bank processing times may vary.

Pre-Order Policy

Pre-order items are products that are reserved in advance and will ship once they are released by the manufacturer or supplier.

Important notes for pre-orders:

  • Estimated Timelines: Estimated shipping or release dates are approximate and depend on manufacturer production schedules. We explicitly list the expected release or shipping month in the product description of each pre-order item.

  • Cancellations & Grace Period: Because allocations with our international suppliers are secured immediately to protect your reservation, pre-orders can be cancelled for a full refund within 24 hours of placing your order. Cancellation requests made after this 24-hour window cannot be processed.

  • Fulfillment Protections: If a manufacturer completely cancels production or we face a supplier shortage that prevents us from fulfilling your order, you will be issued a 100% full refund immediately.

  • Delays: Delays caused by manufacturer production schedules, release date changes, or supplier allocation do not qualify for cancellation or refund.

For customers located in the European Union (EU), cancellation rights after delivery are governed by the EU Customers – 14-Day Cooling-Off Period described below.

Partial Orders

Orders containing both in-stock and pre-order items may ship together when all items become available.

Abuse of Policy

kgifts.shop reserves the right to refuse returns, refunds, or future orders from customers who abuse the return policy or submit fraudulent claims.