Pre-Order Guide

What is a Pre-Order?

A pre-order allows customers to reserve a product before it is officially released by the manufacturer or supplier.

Pre-order products are commonly used for:

• K-pop albums
• official lightsticks
• limited edition merchandise
• special promotional releases

When you place a pre-order, your order is secured in advance and will be shipped once the product becomes available.

Release Dates and Availability

Estimated release dates shown on the product page are provided by the manufacturer or supplier.

These dates may change due to:

• manufacturer production schedules
• supplier allocation
• logistics or distribution delays

Release date changes are common for limited edition merchandise and do not qualify as grounds for order cancellation or refunds.

When Will My Pre-Order Ship?

Pre-order items are shipped after they are released and received at our warehouse.

Once the items arrive at our warehouse, the order will be processed and shipped according to the selected shipping method.

Processing times may take 1–5 business days before shipment.

Orders Containing Multiple Items

If your order contains both pre-order and in-stock items, the order will be shipped once all items have arrived at our warehouse.

This allows us to consolidate shipments and reduce international shipping costs.

If you would like in-stock items shipped earlier, please place separate orders.

Estimated Delivery Times

Once your order has been shipped, delivery times will depend on:

• destination country
• courier operations
• customs clearance
• local postal services

Delivery times shown on the website are estimates only and cannot be guaranteed.

Pre-Order Cancellations

Once a pre-order has been processed or secured with the supplier, cancellations may not be possible.

This is because pre-order quantities are often reserved in advance with suppliers.

Customers are encouraged to review product details carefully before placing a pre-order.

European Union (EU) Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving the goods, in accordance with the EU cooling-off period.

For pre-order items:

• cancellations may not be possible once the order has been secured with the supplier
• after the item has been delivered, the EU cooling-off period will apply starting from the delivery date

Items must be unused and in original packaging to qualify for a return.

Important Notes About Pre-Orders

Please note the following when placing a pre-order:

• release dates may change depending on the manufacturer or supplier
• production quantities may be limited
• packaging, promotional items, and included components may vary between production batches
• orders containing pre-order items may ship later than standard orders

Questions

If you have any questions regarding pre-orders, please contact our support team:

Customer Support
kfamily@kgifts.shop